FAQ

With so many opportunities at AT&T, there’s a lot to learn.
Check out our FAQs below or chat with one of our Application Specialists to get some answers.

Online Chat Assistance is available from Monday – Friday, 8:00 AM – 6:00 PM (CST)
*Look for blue chat icon at the bottom of the page during chat hours.

  1. Why must I apply for jobs individually?

    If you have created a profile, much of your information will be pre-populated. However, the pre-screening questions and skills are specific to each job opening.

  2. Can I apply in person, using a paper application?

    AT&T can no longer accept in person, paper, or faxed employment applications or resumes. Our online ATT.JOBS site and employment application system is easier, faster, and allows us to notify you when we have jobs that match your interests. 

  3. Can I delete my account or profile?

    To deactivate your account, please visit att.jobs/help and fill out our support form. Center hours of operation are Monday through Friday between 8AM and 6PM CT. Please allow 24-48 hours for response.

  4. How do I attach my resume, cover letter, or other documents?

    You can attach your resume by following these steps.

    1. In your profile, access the summary page and click Edit the attachments section.
    2. Click Browse, locate the document, and click Open.
    3. Enter comments in the Comments about the file field if you like.
    4. Click Attach.
      • You can attach up to 5 files.
      • Files can be updated up to 5 times in a 30-day period.
      • Files cannot exceed 100KB (kilobytes).

    Note: You can overwrite an existing attachment by replacing it with a file that has the same name. Overwriting documents can save space. The new file must have the same name as the file you wish to overwrite. If it does not, and you have used that resume when applying for a job, the original resume will be used. You will be prompted to confirm that you want to overwrite the existing file.

  5. I have never completed a Video Interview. Do you have any tips?

    You may be invited to complete a video interview. Check out the Video Interviewing FAQ for Candidates for more information and tips to complete your interview.

  6. Why am I being notified about jobs I didn’t indicate as an interest in my profile?

    If you applied for a job that was available in multiple locations, including the one in your Employment Preferences, you may be notified of jobs in those additional locations. Click Remove under Location Preferences for unwanted locations.

  7. Why do I need to enter my Social Security Number and how do I know this site is secure?

    Our Staffing Dept needs your SSN information to check re-hire and/or testing eligibility but we can assure you that it will remain secure. SSNs are encrypted when entered into AT&T’s application website using Hypertext Transfer Protocol Secure (HTTPS).

  8. What happens if I do not enter my social security number or enter the unique identifier on my application?

    Your application might not be considered. We must have your social security number for some of our positions to confirm your identity and cannot proceed without your e-signature verifying your application is true and complete.

  9. How do I remove previous job applications from the My Submission page?

    It is not possible to remove previously submitted applications.

  10. How do I change my email address?

    If you have already created an account, you can log in to your account and click Account Options to change your email address. Refer to the Change User Name and/or Password question for further instruction.

  11. Can I have more than one email address?

    Your account should only have ONE email address. Multiple email addresses may prevent you from completing required steps in the application process and/or receiving correspondence.

  12. Where/Who can I call for assistance with my application?

    For Technical Assistance with your account or application only, please visit att.jobs/help, fill out our support form and we'll be in touch. Center hours of operation are Monday through Friday between 8AM and 6PM CT. Please allow 24-48 hours for response. Please be sure to include the job number and list the device on which you were applying (phone/tablet/computer). Please Note: When applying for AT&T jobs, information about your job application status or AT&T employment cannot be addressed through this email.

    If you would like to request job accommodation, click here and an email template will populate with additional questions.

  13. How do I find the status of my online application?

    On the Advanced Job Search page, click on the My Jobpage tab, then click My Submissions to view your completed job submissions or those that may be in draft status. Depending on the status, you may Finish Submission, Withdraw or View Email Messages. Click on Submission Status to see details of the job submission status. Please continue to periodically check your email under My Submission to review updated communications.

  14. How can I reset my username and/or password?

    If you forget your username or password, just use the applicable link on the login page. If you’ve forgotten your password, you’ll need to verify your username and email address. If you need to reset your password, you’ll need to correctly answer your security question. Then, you’ll receive an email with instructions on how to change your password.

    Note: If you enter an incorrect password three times, your account will be locked. But don’t worry, if you wait 15 minutes you can try again.

    Note: The system will inform you that your username OR password is incorrect, but will not designate which one is incorrect.

  15. I see something that states Unknown Application Submission. What does this mean?

    On the My Jobpage tab > My Submissions page, you might find a position listed under Completed Submissions for which you did not apply. This can occur if you have been matched to a job by a recruiter who’s interested in reviewing your general profile for a particular position.

  16. I’m not sure, but I may be having trouble with my browser. Can you help me?

    Please ensure that you have enabled both JavaScript and pop-ups while using this site. If you have any questions, please consult the documentation for your web browser. For optimal viewing of this site, we recommend using IE8 or higher, Safari 6.0x or higher, Firefox 17 or higher and Chrome 37 or higher.

  17. I continue to have problems completing the test from my device, why?

    It is recommended to not take the test from a mobile or ipad device especially technical assessments since a full screen is needed to see the full question.

  18. I do not see my Employer or Education institution to add to my profile. How do I add them to my profile?

    If you cannot locate an Employer and/or Institution in the drop down, you will need to click on the blue “select” link to the right of the Employer/Institution field. Type the word “other” in the search box and click refresh. Select “Other Employer” or “Other Institution” as applicable.

  19. I have already completed the test for the same position on another requisition. Why do I keep getting an invite to test?

    Even if you completed testing for the same position you will still need to click the assessment link “Start Test Now” link in order for your current results to flow to the requisition.

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