Answer the call for a better future

AT&T Technical Care Representative

Brno, Czech Republic

Customer Service

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

Job Description:

Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services. You'll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and access resources that will help you make a significant impact on your future.

Why AT&T? AT&T is dedicated to delivering top-tier service, ensuring our customers stay connected with the people, entertainment, and information they value most. Whether you're a recent graduate or an experienced professional, we offer an ideal platform to propel your career forward.

What’s in it for you?

Work in an innovative and dynamic environment
Participate in team-building events
Training and tools provided to help develop your career
Enjoy competitive compensation and comprehensive health and lifestyle benefits
Opportunity to help others and make a positive impact on customer experiences
Work in a collaborative and supportive team setting.

Key Responsibilities:

Serve as the voice of AT&T, handling customers’ inquiries over the phone
Ensure a positive customer experience by delivering appropriate solutions
Address a range of issues related to AT&T converged products and services

Requirements:

Fluent in English (B2-C1 level)
Flexible to work in an 18/7 environment to serve a global customer base
Ability to create a positive customer impression
Ability to handle difficult situations with patience and empathy
Logical thinking and a passion for problem solving
Interest in technology and eagerness to learn
Resilience and strong work ethic suitable for a fast-paced environment
Previous experience in a technical or support center is a plus, but not required

Important Information:

Contract Type: Unlimited, Full Time (40 hours per week / 8 hours per day)
Start Date: January 2025
Hours of Operations: 18h/7d (shift schedule during afternoon and night hours, including weekends)
Salary: Starting from 35 000 CZK gross per month, with potential increases based on skill increments and shift premiums (average salary: ~48 000 CZK/month)
Bonuses: High-performing employees may receive various bonuses. All employees are eligible for an annual discretionary company bonus (~5% of base annual salary). Terms and conditions apply. All figures are pre-tax gross amounts.
Selection Process: One video interview and one in person (face-to-face) interview with the hiring manager in AT&T offices
Workplace Location: Initially, you will spend 6 months in the office, including the training period. Post this period, while your primary assignment will be office-based, you can discuss the possibility of hybrid work with your supervisor, subject to approval based on performance and home office conditions. The company reserves the right to call employees back to the office as needed.
Application: Please upload your CV in English.
Eligibility: We welcome applications from EU/EEA candidates.

Employee Benefits:

Annual bonus & Annual increase.
Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).
Group Risk Life Insurance
Premium Medical Services (available also for family members for a reduced price).
Wellness & Leisure time contribution (Benefit Plus Cafeteria).
MultiSport Card from your leisure points.
Sickness Compensation Plan
Pension Plan contribution
Vacation 25 days
Service Anniversary Scheme (Extra days off and Non-monetary bonus)
Family Friendly Benefits
Volunteering Day
Employee Assistance Program: Free psychological, legal and financial counseling.
International Employee Referral Program
Various discounts

Weekly Hours:

Time Type:

Regular

Location:

Brno, Jihomoravsky kraj, Czech Republic

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-37330 Date posted 09/12/2024