“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered”
About the Company:
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
Responsibilities and Day-to-Day View:
Supervises a target size team of 10 or more IT employees (with at least 4 level 2 employees) that are responsible for the development and delivery of IT related work relative to the technical sub families including Agile, Application Design and Programming, Business Support, Database, Systems Architecture and Engineering, Systems Technical Support, and Technical Disciplines of Software Delivery Proj/Prog Mgmt.
Key Roles and Responsibilities:
Manages a team composed of one or more scrum teams that provide IT system solutions and performs functions involved in the development and integrity of new inbound/outbound voice VA (Virtual Assistant)/ IVR (Interactive Voice Response) applications or platforms and ecosystem components utilizing Generative AI and CCAS (Contact Center As a Service) solutions. In addition to the support and maintenance of existing applications, platforms, and ecosystem components.
Coordinates Agile software development lifecycle process using the ADO and iTrack tools.
In addition, may assist in the coordination, evaluation and partnership with technology vendors (Accenture. Avaya, Genesys, Google, Infosys, Tech Mahindra), outside consultants and internal dotted line resources as needed.
Works closely with other business areas, as well as other IT organizations, to identify and quantify business issues associated with specific projects, develop, and implement business strategy, and assist in setting strategic technical direction.
Provides leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and technical requirements, preparing detailed plans and schedules, calculating resource allocation and assignment, providing ongoing coordination, and tracking of capital and expense funding and preparing actual vs. budget analysis.
Supervises and develops a team of subordinates, conducts joint goal setting and performance reviews, as well as assists in the allocation of resources, financial responsibilities and some long-range planning.
Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer or Data Analytics nanodegree;or equivalent experience.
Experience:
Typically requires 8-10 years experience.
Supervisory:
Yes.
Our Assoc Director-Technology II, earns between $155,400.00-$233,200.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
#ConsumerTechnologyeXperience
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
Weekly Hours:
40
Time Type:
Regular
Location:
USA:GA:Alpharetta / 500 North Point Pkwy - Adm (Owned):500 North Point Pkwy
Salary Range:
$155,400.00 - $279,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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