Job Overview

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. We’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future – you’ll create it.

As a Manager Network Services, you will have the responsibility of supervising and managing a team of employees.

Key Roles and Responsibilities:

• Supervision and management of team of employees, including leading regular huddles to discuss and direct assignments.

• Overseeing the flow and distribution of inventory and supplies.

• Working with dispatch in apportioning work orders amongst crew

• Ensuring allocation of work, maintaining technician work schedules, attendance management, maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries.

• Identifying potential issues and missed customer- services opportunities from prior days work.

• Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware.

• Evaluating and appraising employee performance, recommending promotions for high-performing employees and discipline for employees who fail to meet expectations.

• Interviewing, and gauging the skill level of, potential hires and transfers; handling employee grievances consistent with the collective bargaining agreement at the step one level.

• Identifying and removing roadblocks to safe and efficient performance by employees.

• Conducting in-field safety and quality inspections to ensure employees are performing work properly and safely.

• Act as single point of contact for virtually all customer escalations.

• Resolve customer complaints on behalf of company.

• May work with internal network organizations and external vendors, on the installation and testing network power equipment.

• May govern emergency backup power, standard processes, preventive maintenance routines, network power reliability, and responsible for Federal, State, & Local requirements.

Required Qualifications:

• At least 3 years of leadership and/or supervisory experience

• 3-5 years of network related technical experience.

• Possess a valid state driver’s license and acceptable driving record.

• Weigh less than 275 lbs., required for ladder safety.

• Travel up to 15% of the time.

Desired Qualifications:

• Excellent customer service skills.

• Experience working in fast paced, dynamic work environments.

• Organizational, problem-solving and leadership abilities.

• Self-motivated with a results-driven approach.

• Comfortable working in an execution focused, fast paced environment balancing multiple projects and priorities.

Our Manager Network Services employees earn between $96,000 - $144,000 not to mention all of the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to join the #LifeAtATT? Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.