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Lead Credit/Collections Analyst

Atlanta, Georgia

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

Job Description:

The Lead Analyst responsible for Wholesale Regulated Reviews is involved in a complicated process which often requires several interactions with our customers as well as Legal and Collections negotiations. They will oversee a more in-depth review required by the Regulated Analyst, including:

Current YTD billing
Prior year billing totals
Days Sales Outstanding (DSO)
Determine what states they are billing in and reviewing of the contracts or Tariffs that govern that billing along with their deposit language
Confirming deposit amounts
Determining financial risk when financial statements are available
Determining credit risk
If the deposit is a Bank Letter of Credit (“LOC”) or Surety Bond (“SB”) verifying that in legal instrument is still valid and the amount is adequate for the risk involved
- If an additional amount is required, contacting the customer, following up to make sure the additional amount is received
- If a refund or reduction is warranted, getting with customer and sometimes the institution to bring this about
Dealing with customer or other AT&T departments as issues arise throughout the year
- Collections – they are having difficulty in collecting past due balance, do we have other contacts, can we do another review to seek additional deposit to bring them back to the negotiating table, can we apply the current deposit, then seek additional
- Legal – changes occur with certain customers,
  - What is the risk of acquiring company
  - Transfer of deposit
  - Applying deposit
- Contracts – does a customer’s proposed change to a contract effect deposits
Participate in cross functional teams within AT&T: Legal, Sales, Collections, Billings, Disputes, Treasury, Corporate Strategy, etc.

This position will also be responsible for Large Business Credit monthly reporting.

Our Lead Credit/Collections Analyst, $85,700.00-$128,500.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Weekly Hours:

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$85,700.00 - $128,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-49455 Date posted 12/27/2024

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