Job Overview

Job Description:

ServiceNow Application Architect 

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative  
and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. 

Are you looking for a fantastic opportunity to work across global, regional, and local leadership to bring ServiceNow Technology Solutions to clients and colleagues? This role will lead momentous change while working as a team to simplify the complex, manage trade-off’s, serve clients and colleagues while having high impact! You will plan, design, set-up, implement, and work with others on system design, configuration, and ongoing support. 

At AT&T, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. 

What the day will look like 

Lead ServiceNow application architecture within the HR Technology team to deliver services and capabilities based on business needs and requirements, value streams, and the technology landscape. Define ServiceNow standards, roadmaps, integrated technology blueprints, and compliance monitoring. 

This is a hands-on role involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, and SDLC best practices. Partner on configuration/development across foundational HR ServiceNow modules, including HR-Service Delivery, Supplier Life Cycle Management, and Virtual Agent, while also guiding the development of custom solutions when needed. Partner with Solution Architect(s) to design and architect end-to-end ServiceNow solutions that align with business objectives, ensuring scalability, flexibility, security, and usability. Collaborate with business stakeholders to gather and analyze requirements, translating them into technical specifications and design documents. Be responsible for determining the best approach to the integration of ServiceNow with other systems and applications, documenting interface agreements, and leveraging flat files and APIs to ensure seamless data flow and process automation. Develop and implement test plans to validate the functionality, performance, and security of ServiceNow solutions, troubleshooting issues, and driving resolution. Manage and coordinate testing, deployment, and maintenance of system updates and enhancements across development teams. Keep up to date with the latest ServiceNow releases and updates, evaluating new features and functionalities to optimize and enhance existing solutions. 

Skills and experience that will lead to success: 

• Proven experience as an application architect with successful ServiceNow implementations. 

• Deep expertise in ServiceNow configuration and support – specifically in the HR and Supplier Management domains. 

• Ability to design and document the architecture of individual applications/PaaS within the broader HR solution, along with Solution Architect(s) as needed. 

• Proven deep knowledge of HR configuration and business processes. 

• Extensive experience in security, data architecture, system architecture, and data integrations. 

• Ability to positively influence others and to break down organizational silos. 

• Strong leadership skills with the ability to foster an environment of collaboration and excellence. 

• 6+ years of experience in application or solution architecture and data architecture, working with highly scalable systems. 

• Extensive experience in the development lifecycle, including configuring/developing ServiceNow, and integration with a solid understanding of Agile development processes including responsibility for enablement features. 

• Understand core functions of ServiceNow (i.e., Catalog items, Lifecycle events, record producers, etc.). 

• Foundational understanding of HR operations and compliance. 

• ServiceNow Certified Application Developer is a plus. 

• Ability to identify and resolve application-specific issues. 

• Strong leadership skills with the ability to foster an environment of collaboration and excellence 

• 6+ years of experience in application or solution architecture and data architecture, working with highly scalable systems 

• Extensive experience in the development lifecycle including configuring/developing ServiceNow, including integration with solid understanding of Agile development processes including responsibility for enablement features 

• Understand core functions of Service Now (i.e. Catalog items, Lifecycle events, record producers, etc) 

• Foundational understanding of HR operations and compliance 

• ServiceNow Certified Application Developer is a plus   

• Ability to identify and resolve application specific issues 

Education: Bachelor’s degree in Information Technology, Systems Engineering, or equivalent years of industry experience. 

Joining our team comes with amazing perks and benefits: 

• Medical/Dental/Vision coverage 

• 401(k) plan 

• Tuition reimbursement program 

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 

• Paid Parental Leave 

• Paid Caregiver Leave 

• Additional sick leave beyond what state and local law require may be available but is unprotected. 

• Adoption Reimbursement 

• Disability Benefits (short term and long term) 

• Life and Accidental Death Insurance 

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

• Employee Assistance Programs (EAP) 

• Extensive employee wellness programs 

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. 

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.  

Our ServiceNow Application Architect earns between $158,200 - $237,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.