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Sr Specialist Credit/Collections Analyst

Atlanta, Georgia

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset

You’re ready to

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first

You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Responsible for assessing and advising on creditworthiness of prospective and existing customers. Takes appropriate action to recover overdue payments.

Key Roles and Responsibilities:

  • Resolves escalated credit problems and/or collection of past due accounts and the review and extension of credit.

  • Minimizes bad-debt write-offs by accurately assessing new or existing customers credit worthiness in relation to the credit policy by using internal payment history, credit agency information, analysis of financial statements and other available information.

  • Escalates customer AR issues to internal partners, including leadership of Sales, Customer Care and Service Management to expedite resolution.

  • Implement Contract Credit approval decisions based on reviews of current AR results and open disputes.

  • Works on problems of complex scope where analysis of financial and credit situations or data requires a review of a variety of factors including financial analysis, country analysis, competitor payment analysis, T&C contract negotiations and portfolio / customer linkage analysis.

  • Evaluates sales adherence to credit policy, validation of reporting and ongoing assessment of credit policy effectiveness.

  • Interfaces with sales support, customer service and accounts receivable in reconciling accounts.

  • May be required to determine services to disconnect due to non-payment and schedule appropriate actions to complete.

Job Contribution:

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Education:

Typically high school diploma or GED preferred, specialized skill training or certification may be required.

Experience:

Typically requires 2-3 years of experience.

Supervisory:

No.

Our Sr Specialist Credit/Collections Analyst, earns between $64,200.00-$96,400.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage.

· 401(k) plan

· Tuition reimbursement program.

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave.

· Paid Caregiver Leave.

· Additional sick leave beyond what state and local law require may be available but is unprotected.

· Adoption Reimbursement.

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance.

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs.

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$64,200.00 - $96,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-49420 Date posted 12/27/2024
Apply now

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