AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
Job Duties/Responsibilities:
Provide channel support of complex systems and products
Reference point for product questions including standard product capabilities as well as customizable features and functions
Provide senior level channel support of complex systems and products
Advise and confer product knowledge regarding system and tools to technical sales engineers and Channel Account Managers located throughout a region
Provide expertise on product questions including standard product capabilities as well as customizable features and functions
Develop and demonstrate on going ability to articulate and position features, benefits and competitive advantages of products and services
Educate sales teams regarding the processes and sales tools required for agents to effectively utilize channel resources
Train agents on this process in classroom and web meeting sessions as required
Represent Channel/Region in project and development of systems that impact the overall effectiveness of the clients
Provide in depth functional requirements for future enhancements to products and tools and systems Coordinate with organizations to oversee implementation of complex orders and associated billing for complex solutions
Assist sales team to assemble a holistic view of customers business, which may include records of proposals, contracts and network inventories across multiple platforms and product lines
Collaborate with customers during in Shared Expectations Sessions with customers, pre- and post-sale
Experience: Typically requires 5-8 years of experience in Sales or Sales Support experience.
Strongly prefer previous management experience
Education: Typically requires a bachelor’s degree
Strongly prefer experience in channel support of complex systems and products for Public Sector and First Net
Supervisory: No
Our Senior Client Support's earn between $87,200 - $130,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Bellaire, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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