Job Description:

Overall Purpose: This career step requires entry level experience. Responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End-to-End service to support underlying technologies (VOIP, messaging, wifi, etc.) Key Roles and Responsibilities: FAULT MANAGEMENT - Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes. Solves Tier 2 issues independently and works with additional support teams and vendors as needed. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT - Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures. Develop applications, scripts, and act as SA (system administrator), implement security remediation and controls and maintain Unix and Windows environments. Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights. AUTOMATION - Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions. Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools. Job Contribution: Technical support role. Basic technical knowledge. Learning ATT technologies. Education: Preferred Bachelors degree in Math, Science, Engineering, Computer Sciences or Operations. Experience: At least 3 years of experience as a System Administrator. Environmental Requirements: May be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. Required skills: Windows and Unix Sys Admin, Basic DBA knowledge, Basic Storage Admin knowledge and Azure/public cloud Administration.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.