Senior Network Technology Support
Bridgeton, Missouri
Job Description:
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Senior Network Technology Support expert, you will be responsible for the overall reliability and operations of AT&T’s Optical, IP Core, Mobility, and other advanced communication technologies.
Key Roles and Responsibilities:
Requires 24x7 on call from escalating organizations
Working closely with business partners in a DevOps methodology to provide insights on the development of new platforms and services during the design/engineering phase of the project
Proactive and reactive monitoring as well as mitigation (remediation) of complex technology fault conditions that span multiple production platforms and/or technology environments
Participates in diagnosis and troubleshooting, independent and/or collaborative (with additional support tiers and vendors) to facilitate the restoration of service
Facilitates communication of event status, follows-up on action items to close and coordinates root cause analysis with all stakeholders across the organizations
High level understanding of the End-to-End service to support the underlying technologies.
Partnering with upstream and downstream partners in designing and implementing custom solutions for internal and external customers
Working with hardware or software vendors, labs, engineering, product development and other internal resources in conducting change management
Technical insight related to technology insertion, upgrades, security remediation, and capacity augmentation
Monitors and maintains system configurations to achieve designed performance and reliability levels utilizing key performance indicators (KPIs)
Authoring process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases
Basic automation functions through scripting and programming to bring efficiency to support and monitoring functions
Data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools
Partner with Lead and/or Principal team members to develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms
Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights
Collaboration sessions with vendors on product capabilities and improvements
Research and provide insights on chronic network or technology related issues
Leadership for technology-based projects including collaborating with partnering organizations to develop business cases, defining business and/or technical requirements, and preparing detailed plans and schedules
Review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates. Interacting with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event
Required Experience:
3 - 5 years’ experience.
Desired Experience:
Vendor certifications (Cisco or Juniper) are a plus.
Desired Education:
Bachelor’s Science degree in Math, Science or Engineering, Computer Sciences, or Operations or equivalent related network experience preferred.
Our Senior Network Technology Support, earn between $94,300 - $141,500 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
Weekly Hours:
40Time Type:
RegularLocation:
Bridgeton, MissouriSalary Range:
$94,300.00 - $141,500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-45334 Date posted 11/21/2024
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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