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Grow your communication and customer service skills with a multi-national technology company.
"Working for AT&T has given me a lot of confidence, new friends, and a job that is very satisfying and always changing."
Kristina V — Customer Care, Central Europe
We'll help you grow and learn new skills while you take care of a customer's product and technology needs.
You'll be the voice of a global company. Here is your chance to put your customer service skills to work with opportunities to expand your career.
Customer care centres are in four vibrant cities, spanning three countries, in the very heart of Central Eastern Europe! Find out a little more about each one.
Brno is the second largest city of the Czech Republic and is popular with students and young people due to its excellent universities, culture, and nightlife. While it retains excellent transport links with Vienna and Prague it is regarded as one of the most liveable cities in Europe and boasts a quality of life and affordability that makes it a destination of choice for many people seeking an adventure in the heart of Europe.
Katowice is the largest city in the historical Silesia region of Poland. It’s also one of the greenest, boosting an abundance of forests and parks for rest and recreation. A journey to European capitals such as Berlin and Budapest can take just a few hours and is one of the best-connected locations in Poland thanks to high-speed rail.
Bratislava is the dynamic capital of Slovakia and less than an hour from Vienna. It is surrounded by vineyards and the countryside provides perfect opportunities to explore nature. The historical old town is known for its lively bars and cafes. Local residents enjoy year-round cultural and social events, great international cuisine and all the buzz of a capital city.
Košice is the economic and cultural centre of eastern Slovakia and is home to several universities and boasts an abundance of museums, galleries, and theatres. Its thriving historical city centre is lined with boutiques, cafes, and restaurants. Košice is close to the mountains and is home to the second largest urban forest in central Europe for rest and recreation.
Join a team that connects people with a global company.
And thanks to your incredible talents, you have the chance to help us do it.
What better way to learn about what we do than serving up solutions for our products? You'll also grow your customer care skills and gain exposure to U.S. customers.
Promote our products, resolve issues and find solutions that benefit both parties, all while providing a great customer experience.
Research accounts, products and services, while being able to work independently using a Windows-based PC.
Advise customers on their financial situations and establish payment plans – experience with collections is a plus.
Take pride in joining an award-winning company with a history of recognition for diversity and responsibility. Learn how AT&T makes an impact.
Job Description:
Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services. You'll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and access resources that will help you make a significant impact on your future.
Why AT&T? AT&T is dedicated to delivering top-tier service, ensuring our customers stay connected with the people, entertainment, and information they value most. Whether you're a recent graduate or an experienced professional, we offer an ideal platform to propel your career forward.
What’s in it for you?
Key Responsibilities:
Requirements:
Important Information:
Employee Benefits:
Weekly Hours:
40Time Type:
RegularLocation:
Brno, Jihomoravsky kraj, Czech RepublicIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Rewards designed with you in mind.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
We're one of the world's largest technology enabled communication companies, with a global workforce, and a significant people presence in Central Europe – Brno, Bratislava, Kosice, and Katowice. Learn more about our company at about.att.com or youtube.com/AT&T.
Candidates who apply and meet the qualifications for the role will be invited to complete a short video interview assessment so that we can better understand your English language skills and your aptitude to work in a customer service environment. If you pass the video interview, you will be given an option to choose from specific timeframes for an interview with one of our hiring managers that works best for you. We aim to notify all candidates within 3 working days.
As soon as you join the team, you’ll start with comprehensive training delivered by our professional instructors. The training is conducted in the AT&T offices and is divided into theoretical and practical parts. After training, you’ll transition to taking your first calls with the support of your training and supervisory colleagues. All call taking after initial classroom training will be in the afternoon/night hours. The investment cost of all training is covered by AT&T.
After your twelve (12) weeks of training & nesting, you’ll be given a shift plan for 4-12 weeks. You will be expected to work primarily afternoon and overnight hours since we are supporting the U.S. market. You will bid for your exact shift pattern after the training & nesting. You will work five (5) consecutive days; each shift is eight (8) hours long, not including lunch break. We operate 18/7, including weekends.
You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is in office and the next two months of taking calls will be in the office as well. After that, your primary designation will be in the office, and you’ll have the option to consult with your supervisor about the possibility for a hybrid work designation. Approval for a hybrid work designation is based on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.
We use a range of ‘call metrics’ which includes ‘resolution rate’, ‘voice of the customer’ surveys, ‘average handling time’ and others. You will receive supportive and expert coaching to help you improve and refine your approach where necessary.
The comprehensive training schedule includes regular checkpoint assessments. Unfortunately, holidays/days-off during the trial period (i.e., first 3 months) are not permitted. Due to the comprehensive training curriculum, it is necessary to be present during the entire duration of the training & nesting to ensure successful graduation.
We offer full-time, unlimited contracts to our new hires.
We understand that relocating is a big move, so our AT&T Foreign National Team is ready to help you. Your responsibility in the process will be to gather all personal documentation, make appointments, visit the relevant government offices (e.g., embassy/consulate), and complete any actions in a timely manner. In our experience, the most successful people are those who are tenacious and take responsibility for making things happen. Finally, you need to be patient with the visa application process as this can take up to 6 months, so stay focused on the great opportunity ahead!
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
Your interview may be online. Make sure you have a strong connection and dress professionally.
Apply.
Complete video interview as soon as you receive the invitation (within 1-2 days max).
Hiring Manager interview.
Job Offer and Pre-Employment Onboarding.
