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Sr Specialist App/Prod Support-- SITE RELIABILITY ENGINEER

Chennai, India

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build

Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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Job Description:

Responsibilities and Day-to-Day View

• 5+ Years of technical hands-on, problem-solving experience in Engineering Operations / production support responsibilities with a Site Reliability Engineering (SRE) focus in a J2EE environment, ensuring the stability, performance, and continuous improvement of web applications and services.

• Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs).

• Observability: Build alerting, monitoring and dashboards that identify problems proactively;

• Problem Solving: Utilize strong analytical, technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation; work with dev teams to implement long-term solutions to prevent recurrence of incidents.

• Run Books and Documentation: Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides

• Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency

• Non Functional Requirements : Working with development teams, identify and provide the non-functional requirements and acceptance criteria during design and development, and ensure that these are met prior to moving the features to production

• Performance Optimization: Monitor application performance using APM (Application Performance Management) tools such as Dynatrace, App Dynamics and ELK. Identify bottlenecks and work with dev teams to optimize the performance of applications through code improvements, configuration tuning, and resource optimization.

• Adopt SRE best practices: Work with dev teams to defi ne Non-Functional Requirements such as reliability, performance, scalability, application logging for observability, etc. Defi ne SLI/SLOs, Error Budgets, Automation focus

• Conduct Blameless Postmortems / Aft er Action Reviews: Work with dev/architect/quality engineering teams to identify and document patterns of failures as lessons learnt from incidents and follow up to implement the remediations to make the application resilient

• Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of applications and services.

• Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities

• Release Management: Work with Release Management related to upcoming changes to production to identify risks and mitigate them. Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.

• Problem Management Engineering Expertise: Proactive problem detection, trend and pattern analysis, assessment of impact of problems, functional analysis of problems. Management of Escalated issues, tracking and driving prompt resolution.

• Communication: Provide metrics and status reports and review with leadership and stakeholder communities; establish processes surrounding metrics gathering, reporting and communication; Provide prompt visibility and status of escalated issues, incidents and outages to leadership, business partners and other key stakeholders; Strong verbal and written communication skills

• Knowledge Transfer: Work closely with Product Development teams to ensure Knowledge Transfer related to changes to the system well in advance of change getting operationalized

• On-call 24x7 support for agent facing applications – Home Grown J2EE apps as well as SaaS Platform apps - Salesforce, Salesforce Marketing Cloud and Mulesoft

**JOB REQUIRES WORKING IN NIGHT SHIFTS**

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related fi eld.

• 5+ Years of technical engineering experience in production support, system monitoring, or SRE roles within large scale web application environments.

• Engineering experience – architecting and developing web applications

• Strong experience in Observability tools such as Dynatrace, App Dynamics, Splunk, ELK, Mulesoft AnyPoint, using them to create alerts, dashboards, reports, synthetic monitoring, etc.

• Strong problem-solving skills and experience troubleshooting complex issues.

• Understanding and working experience with integration technologies and API Gateways, MuleSoft , WebLogic, etc

• Strong Proficiency in Object Oriented Programming Languages - Java, J2EE technologies, Java script, and frameworks such as Spring

• Experience with automation tools and scripting languages (Python, Shell).

• Familiarity with containerization (Docker, Kubernetes) and cloud services (Azure).

• Knowledge of DevOps practices and tools (CI/CD pipelines, Git, Jenkins).

• Understanding of network protocols, load balancing, and security principles.

• Experience with database SQL queries.

• Ability to build Linux shell scripts on demand

• Excellent communication and teamwork skills.

Desirable Skills:

• Certifications in Java, cloud technologies, or SRE methodologies.

• Experience in Salesforce Sales, Service and Marketing Clouds

• Experience within high tech, soft ware and/or wireless/telecom industry

• A foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles and technologies is highly valued.

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-39257-1 Date posted 10/01/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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