This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted.
AT&T Healthcare is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to tier one clients consisting of healthcare providers, payers, med-dev, and pharma. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
AT&T has an opening for a Strategic Account Lead 4 for Midwest Healthcare & Pharma.
Job Duties/Responsibilities:
Individual contributor that owns strategy and builds account relationship across multiple levels and lines of business in a customer organization and develops strategic initiatives to grow and retain revenue stream of assigned customer list
Able to effectively influence customers and diffuse potential problems/concerns, works with internal partners and the broader account team to align customer priorities and deliverables while ensuring customer satisfaction
Responsible for meeting revenue and customer satisfaction objectives, and product/service/solution objectives in a defined area
Demonstrates the broad knowledge of business, industry and product lines that is necessary to propose solutions that solve unique and highly complex business needs
Leads when presenting products/services to existing or prospective customers and can hold technical conversations and align customer needs to internal solutions.
Directs internal teams to identify and resolve customer issues and to design and propose solutions
Manages customers in Salesforce and creates Support Requests in Salesforce/ROME for pricing, design, and contracts
Builds and develops account plans and sales forecasts (SLIC/RMT) and manages accounts receivable objectives
Leads customer engagement activities including customer governance meetings, executive positioning, and AT&T sponsored events
Engages client lifecycle support with appropriate team resources including portal adoption, billing discrepancies, expedites, escalations, contract management, project implementation
Works escalations as needed to ensure customer needs are being met
Desired Qualifications:
Sales and customer engagement
Public speaking and presentation
Prospecting and lead generation
Cross-functional collaboration
Process and compliance management
Education and Experience:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Minimum of 8-10 years of experience in a sales or sales support role. Strongly Prefer experience in Public Sector and First Net
Work Environment:
This role may require travel to customer sites and sales events.
Flexibility to work in various settings, including office, remote, and field environments.
Hours may vary based on customer needs and public safety responsibilities to assist during emergencies
Our Strategic Account Lead IV's earn a base salary between $110,600 - $166,000 + commission with a total target compensation of $185,600 - $241,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Lombard, Illinois
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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