Chief of Staff - Omnichannel Platform Services
Dallas, Texas
Job Description:
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide an intuitive and integrated experience for customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world. You’ll drive how we deliver a seamless and fast customer experience with digital at the center of AT&T's distribution channels. We’re offering an opportunity to revolutionize the digital space and the chance to create a career that will propel your future.
Omnichannel Platforms Services team is focused on building multi-tenant domain services for Sales, Services and Support functional areas that can be leveraged across Web, App, Salesforce, VA, Indirect and other channels. Omnichannel Platform Services is part CTX (Consumer Technology eXperience) which is part of the broader AT&T Technology Services organization.
This position will act as Chief of Staff for the AVP of Omnichannel Platform Services, offering unparalleled exposure to high-level business acumen, technology transformation and development strategy, executive communication, and exceptional coaching and development. The individual in this role should have a proven track record as a proactive self-starter with flexibility and a broad skillset, enabling them to confidently multi-task and quickly pivot between responsibilities such as executive communications, project management, HR, and onboarding deliverables. More than a traditional Chief of Staff role, this position involves working as the right hand to the AVP and Directors, partnering with channel and business partners to step in and close gaps wherever needed. We are in search of a highly competent, master communicator eager to embrace a role that is not perfectly defined and will evolve based on progress and need. This role demands someone who seeks to understand and drive clean execution, representing the organization with excellence, customer centricity, thoughtful enthusiasm, and professional urgency.
Effective communications to executives, employees, stakeholders, and partners are essential in driving unity and alignment to this new customer-centric approach and the success of the transformation initiatives for our technology decisions and processes. Cut out the noise and communicate with purpose to give the work we do and functionality we deliver meaning. This individual must have the ability to clarify complex and sometimes technical messaging, catering to the needs of the audience in a way that doesn’t lose sight of the “fine print”. In addition to program communications, this role reflects the Omnichannel Platform Services team and is an extension of its leader. In this position, the individual will be engaged constantly as the mouthpiece or entry point of the organization, so a clear understanding of the program and the priorities of its leadership is crucial.
Responsibilities
Represents the organization in providing a front door for requests not having a clear owner, which requires a good overall knowledge of organization functions.
Responsible for human resources, budget and administrative functions for the team.
Partner closely with the Omnichannel Platform Services leadership and their teams, key partners and other Chief of Staff in the wider organization as well as our partners in finance, recruiting, and procurement.
Co-ordinate with Product leads and Directors on aligning overall product roadmaps and OKRs measurement.
Support content creation processes for meetings and presentations for completeness while delivering against timelines.
Will be the primary delegate representing AVP and Directors in their absence including resolution of budget management, business planning, and tactical planning issues.
Define, design and implement processes into the technical organization and facilitate change through consulting and collaboration
Manage Omnichannel Platform Services team participation in and adherence to company-wide programs and requirements (HR driven activities, business policy changes, etc.).
Will be responsible for making decisions in an environment of constant change while balancing multiple priorities that include competitive pressures, fluctuation revenue streams, financial limitations, engineering and service requirements while incorporating capital and expense budget pressures.
Qualifications
Bachelor’s degree in Computer Science, Information Systems or related field preferred.
8-10+ years of experience in working in a Chief of Staff role
Prior experience with Technology teams
Experience preparing executive presentations and telling a technology story in a business-friendly language.
Experience working in both program and project management
Demonstrate strong communication and negotiation skills, and an effective communicator both written and verbally
Champion employee engagement, employee recognition, training initiatives
Proactively identify opportunities and recommend options and solutions
Self-starter with analytical/problem-solving skills, project scheduling and coordination
Acting as liaison with business partner Chief of Staff teams on related projects
Member of task forces and process management teams ensuring overall organizational alignment and success
Following-up with senior-level managers requiring very short deliverable turnaround flexibility to meet deadlines
Unsurpassed customer focus, with a “Can-Do” attitude
Our Principal Tech Business Management earns between $130,700-$196,100 annually, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Adoption Reimbursement
· Disability Benefits (short term and long term)
· Life and Accidental Death Insurance
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
#ConsumerTechnologyeXperience
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$130,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-43675 Date posted 11/21/2024
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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