Lead Member of Technical Staff
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Lead Member of Technical Staff, you will be responsible for AT&T’s Domain 1.0 (D1) physical and 2.0 (D2) virtual VoIP/IMS/vUSP, Mobility Voicemail (MVM) and ESINet platforms, providing operational requirements, review, signoff, support and insertion of new IP Multimedia Systems (IMS) IMS and Cloud technologies, feature deployments, and changes to the network. Design equipment and software certification testing.
Key roles and responsibilities:
Evaluate, manage, and develop mitigation solutions for new technology introduction risks
Responsible for the development, testing, training and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations, including GMOP certification, risk assessment, and break/fix support for IMS based network elements in support of services end-to-end
Utilize Continuous Integration/Continuous Delivery (CI/CD) pipelines for automation development to enable rapid feature deployment
Utilize playbooks and programming languages to create custom tools for network operations and address operational gaps
Develop troubleshooting guides and provide coaching/development training for new technology and designs
Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes
Troubleshoot and analyze IMS call flows and protocols including TCP/IP, SIP, SDP, Diameter, DNS and RTP; utilize tools such as Wireshark, IRIS, and Radcom to determine and document root cause of issues
Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and leading root cause analysis investigations
Care for overall health of the network via the development of network performance metrics; advanced data analytics; and identification, tracking and resolution of chronic issues
Requires 24x7 on call from escalating organizations
Provides the technical troubleshooting and leadership skills required to recover from the most complex VoIP problems in real time, directing the activities of technical resources from Tier 2, Technology Operations, and the vendors to restore service
Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes
Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations
Lead cross-functional teams in support of technology insertion and root cause analysis investigations and will be expected to be the technical subject matter expert on special projects
Required Experience:
5 + years of successful VoIP/IMS network engineering experience
5 + Experience with different Cloud environments, including but not limited to MSFT Azure and Amazon AWS
Possess a broad range of in-depth 911 CPE and network technical expertise, ranging from legacy to the newer technologies and services
Experienced with the use of a wide variety of testing systems and test equipment
Fundamental knowledge of IP routing/switching protocols and authentication
5 + Experience troubleshooting issues utilizing Wireshark or other packet capture and analysis tools
5 + Experience with scripting languages and tools UNIX/LINUX/SHELL/PERL/EXPECT/Python and Ansible playbooks
Available for On-Call Support 24x7
Required Education:
PhD in an approved field with 4 years of relevant experience or Masters in an approved field with a minimum of 6 years of relevant experience or a Bachelors in an approved field with a minimum of 8 years of relevant experience
Desired Qualifications:
Proficiency in Network protocol analysis
Expertise in 911 network operations
Ability to balance multiple priorities in a fast-paced, highly collaborative, frequently changing, and sometimes ambiguous environment
Deep commitment to delivering an exceptional customer experience as this is a customer facing position
Highly motivated and self-directed
Ability to work independent of direct supervision
Strong, innovative team player, who works well under pressure and is able to apply critical and creative thinking to small and complex problems
Excellent analytical, communication, and documentation skills with demonstrated ability to collaborate and influence across multiple teams
Experience with IMS network elements, both physical and virtual, such as but not limited to Oracle SBC; Ribbon BGCF, MGCF/MGW, Signaling Gateway; Nokia NTAS/vCSCF/vSCC-AS/vSBC/vHSS/vMRF/vPRS/vUCE/vBGW; Microsoft/MetaSwitch physical and virtual Perimeta SBC, Mobility Voicemail on Azure; Nokia CMS, MAB, MB. L2 and L3 network routing and firewall knowledge for troubleshooting complex issues in the network, impacting supported platforms
Knowledge of OpenStack, MS Azure, AWS and other Cloud platforms. Assist with assessment of technical issues found during First Field Application (FFA) certification
Responsible for participating in the early feasibility, planning, and design phase
Our Lead Member of Technical Staff, earns between $171,600.00-$257,400.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us?
Apply now!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$153,300.00 - $257,400.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-57563 Date posted 02/25/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
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- Training & Development
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