Overall Purpose: Supervises the work of a group of inside sales representatives in an Inbound Call Center who are responsible for selling company products and servicing customer accounts.
Key Roles and Responsibilities:
Directs work activities to achieve the volume expected to meet operational requirements.
Ensures accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures.
Directs, coaches, motivates, and develops telephone sales and service skills of all supervised sales representatives to ensure that sales and service goals are met.
Monitors performance of representatives according to established monitoring standards.
Counsels and advises representatives regarding performance and discipline.
Influences decisions regarding hiring, promoting and discharging employees.
Education: Bachelor degree preferred.
Experience: Call Center processes, procedures and metrics, sales, coaching, leading, developing, problem solving, and MS office preferred.
Supervisory: Yes.
Location: Lubbock, TX, Atlanta, GA, Little Rock, AR, Tulsa, OK
Relocation assistance is not available.
Ready to work 3-5 days in the office per week.
Earns between $55,900 - $83,900 USD + $19,000in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
#LI-Onsite
Ready to join the team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$45,000.00 - $83,900.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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