We are seeking a skilled and experienced Business Analyst with 8 years of expertise in identifying and understanding business requirements, assessing the impact of changes, analyzing complex data and recommending solutions that deliver value to the business. Additional responsibilities include creating high-quality, engaging, and user-centric technical documentation. The role expects candidate to collaborate closely with engineering, product, and design teams to produce comprehensive documentation that aids both technical and non-technical users.
Key Responsibilities:
Business Requirements Gathering: Collaborate with stakeholders to understand business objectives, gather detailed requirements, and document them clearly.
Document Creation: Produce clear and detailed technical documentation, including user manuals, API documentation, installation guides, and product specifications.
Collaborate with Engineers: Work closely with full stack engineers, product managers, and subject matter experts to understand the product features, functionalities, and systems to document accordingly.
Content Structure: Organize complex information into structured, easy-to-follow formats using diagrams, flowcharts, and illustrations. Additionally, maintain and update technical documentation to reflect product updates, new features, and software changes.
Documentation Tools: Use relevant software and tools such as Markdown, Confluence, GitHub, MS Word, and others to create and maintain documents.
Project Management: Work with cross-functional teams to prioritize documentation needs and manage multiple projects to meet deadlines.
Qualifications and Skills:
Experience: Minimum 8 years of experience in understanding business (consumer, b2b) requirements, preferably in product development environments.
Technical Acumen: Strong understanding of technical subjects, software development life cycles (SDLC), system integration, or IT infrastructure.
Tools: Proficiency in documentation tools such as Microsoft Office Suite, Confluence, Jira, GitHub, Markdown, or similar platforms.
Collaboration: Strong interpersonal skills to work with cross-functional teams, including engineers, developers, and product managers.
Problem-Solving: Ability to comprehend technical information quickly and ask the right questions to create accurate documentation.
Attention to Detail: Strong organizational skills and the ability to focus on details without losing sight of the bigger picture.
Preferred Qualifications:
Experience with Agile methodologies.
Experience working with telecom domain, cloud platforms, APIs, or software development kits (SDKs).
Basic understanding of UI/UX principles.
Candidate must have working hands on experience of more than 3 years as a Salesforce Admin or Development experience in Classic or Lightning Web Component.
Candidate must have requirement gathering in experience in Salesforce Sales Cloud, Service Cloud.
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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