- Provide 24x7 Tier 1 first responder support for customer & agent facing applications - Manage escalated issues, incidents and outages, driving triage and prompt mitigation in conjunction with T2 - Provide prompt communication and status of escalated issues, incidents and outages to leadership, business partners and other key stakeholders - Work with Release Management related to upcoming changes to production to proactively identify risks and mitigate them - Work closely with Product Development & Tier 2 SRE teams to ensure Knowledge Transfer & adequate monitoring related to changes to the system well in advance of change getting operationalized - Apply Site Reliability Engineering best practices & principles working with T2 in defining functional and technical knowledge-base of the application, creation of run books, developing observability of the application in terms of alerts, monitoring and dashboards that enable proactive incident and problem detection, triaging of the incidents and helping conduct blameless post-mortems (After Action Reviews) - Develop engineering solutions leveraging automation and AI to increase Tier 1 operational efficiency - Optimize alerts to reduce Tier 1 alerting noise & fatigue • Required to work in rotational shifts across 24*7.
Qualifications
Primary / Mandatory skills: • Overall experience: 5-8 years’ experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred) • Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must) • Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf. • Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must) • Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must) • Debugging java log, debugging microservices log. • Excellent written and verbal English communication skills to work in a Global team. • Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)
Secondary / Desired skills: • Production support troubleshooting experience. • Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL. • Experience leading the team and mentoring & training others • Experience with Site Reliability Engineering methodologies.
Additional information (if any): Willing to work in Shift Duties, Enthusiastic, inquisitive & quick learner working in large scale environment learning Digital Transformation skills such as Cloud, Big Data, AI, Full stack etc.
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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