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Technology

Sr Associate App/Prod Support

Hyderabad, India

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Job Description:

Key Responsibilities:

  • Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability.
  • Monitor system performance and respond to incidents promptly, following established procedures for resolution.
  • Perform routine maintenance tasks, including backups, patching, and updates.
  • Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption.
  • Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations.
  • Document support activities, incidents, and resolutions in the ticketing system.
  • Participate in shift rotations, ensuring continuous support coverage.
  • Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
  • Administer and support web applications developed using JavaScript and Node/NPM.

Shift: Rotational Shifts (24/7 Support)

Technical Skills:

Programming                       : Java, JavaScript, Node/NPM, Python Scripting, Shell Scripting

Operation Experience       : Admin/support, HA Proxy, Productions operations, webapp      development

Database                               : MySQL, PostgreSQL, Oracle

DevOps Tools                       : DevOps, Jenkins, Docker, Kubernetes, Terraform, NGINX,        JFrog, Chef, Productions operations

Operating Systems              : Linux/Unix

Cloud Experience                : Experience with cloud platforms (Azure, AWS, GCP) is an advantage

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-4 years of experience in operations support, system administration, or a similar role.
  • Familiarity with DevOps principles and practices.
  • Basic knowledge of database management and administration (MySQL, PostgreSQL, Oracle).
  • Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell).
  • Hands-on experience with cloud platforms (Azure, AWS, GCP) is a plus.
  • Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage.
  • Strong problem-solving skills and the ability to work under pressure.
  • Good communication and teamwork skills.
  • Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:

  • Experience with web application development and support.
  • Basic knowledge of production operations best practices.
  • Previous experience in a 24/7 support environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive work environment.
  • Health and wellness programs.

 #SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-54437 Date posted 02/07/2025
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Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

Learn more about benefits

Our hiring process

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Assessments

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Interview

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Conditional Job Offer

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