Roles & Responsibilities • Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities. • Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions. • Guiding a team or team members with technical knowledge and path forward for implementation • Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables. • Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users. • Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones. • Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching. • Actively participate in daily stand-up meetings • Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions. • Reusing and scaling components to accommodate future growth and eliminate junk code. • Support detailed documentation of systems and features. • Act as liaison between external vendors and internal product, business, engineering, and design teams
Qualifications - Internal
Skills Knowledge and Experience
• Experience working in an Agile/Scrum development process.
• 3-5 years of experience in ServiceNow development, configuration and administration.
• Experience in working with Integration, UI Builder, Mobile App Builder, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities. • Experience working with Import Set, transform map, table API and Robust Transform Engine • Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth) • Experience in working on complex notification logic. • Minimum two years’ experience in leading a team of developers. • Deployment experience. • Strong technical leadership and project delivery including via vendors. • Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow. • Good understanding of web-based Application Architectures and Application interfaces • Proficiency in client side and server side Scripting. • Business Rules, Runbook Automation, Workflow development • Reusing and scaling components to accommodate future growth. • Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus. • Desirable: CSA, CAD, CIS Candidates
Education and Qualification Bachelor level degree or equivalent in Computer Science, or related field of study.
Weekly Hours:
40
Time Type:
Regular
Location:
Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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