Skip to main content
Call Center

Sr Associate Work Center Tech Supt

Hyderabad, India

Apply now

Job Description:

Roles and Responsibilities

  • Acting as a Tier T1.5 for GCSC Teams.
  • 1st responders supporting AT&T GCSC strategic services like FlexWare, DWAN OTT
  • Expertise in Performing network triage
  • Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE
  • Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate
  • Prioritizing and analyzing the events in the network.
  • Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
  • Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
  • Ticket Management
    • Work with internal support groups and recommend diagnostic tests based on degree of service impairment
    • Access provider management and associated escalations
    • Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
    • Escalate ticket according to process based on the established intervals. 

Knowledge and Skills Required to Perform the Role

Technical Skills: -

  • Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry
  • No less than 1 years of working experience, preferably on customer services interfacing with clients.
  • No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc)
  • Good knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T
  • Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations
  • Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc
  • Strong understanding of Voice, Data and IP networks is required.

Professional Skills:-

  • Excellent communication skills (verbal & written, technical & interpersonal)
  • Excellent telephone manner
  • Excellent problem solving skills
  • Professionalism at all times
  • Highly skilled in the use of PC systems and applications
  • Ability to work well under pressure, set priorities and make well-considered decisions
  • Drive, enthusiasm, initiative, commitment and self-motivation
  • Resourcefulness and flexibility
  • Ability to work well in a team

Years of Experience - 2+yrs

Education -BE/B.TECH  + CCNA/CCNP certified

Working hours -24X7 shifts pattern, (Predominantly US business hours.)

# Networking

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-47222 Date posted 12/06/2024
Apply now

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

Learn more about benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Connect today

Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.

Welcome to the Talent Network

We’ve always got a ton of awesome things going on – like the latest job openings, events and offerings. But how can you stay on top of it all? That’s easy. Just connect to our Talent Network.

An * indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new tab). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new tab) and consent to receive email communication from AT&T for our U.S. Talent Network

Don't Miss Out

Join our Talent Network to be the first to know about new job openings, special announcements and behind-the-scenes information.

Skip, I’d rather go straight to the application

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new window). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from AT&T for our U.S. Talent Network.