1st responders supporting AT&T GCSC strategic services like FlexWare, DWAN OTT
Expertise in Performing network triage
Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE
Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate
Prioritizing and analyzing the events in the network.
Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
Ticket Management
Work with internal support groups and recommend diagnostic tests based on degree of service impairment
Access provider management and associated escalations
Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
Escalate ticket according to process based on the established intervals.
Knowledge and Skills Required to Perform the Role
Technical Skills: -
Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry
No less than 1 years of working experience, preferably on customer services interfacing with clients.
No less than 1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc)
Good knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T
Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations
Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc
Strong understanding of Voice, Data and IP networks is required.
Professional Skills:-
Excellent communication skills (verbal & written, technical & interpersonal)
Excellent telephone manner
Excellent problem solving skills
Professionalism at all times
Highly skilled in the use of PC systems and applications
Ability to work well under pressure, set priorities and make well-considered decisions
Drive, enthusiasm, initiative, commitment and self-motivation
Resourcefulness and flexibility
Ability to work well in a team
Years of Experience - 2+yrs
Education -BE/B.TECH + CCNA/CCNP certified
Working hours -24X7 shifts pattern, (Predominantly US business hours.)
# Networking
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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