Resource should also be able to take up duty of the Incident Commander where in he/she drives the Outage call with the technical skills he/she possess.
Responsibilities and Day-to-Day View
• Fix support escalation issues: Optimize on-call rotations and processes - Improve system reliability through the optimization of on-call processes. Add automation and context to alerts – leading to better real-time collaborative response from on-call responders. Additionally, update runbooks, tools and documentation to help prepare on-call teams for future incidents.
• Document “tribal” knowledge - Gain exposure to systems in production, and take part in work with software development, support, IT operations and on-call duties – to build up historical knowledge over time. Instead of silo-ing this knowledge, ensure constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.
• Conducting post-incident reviews - Thorough and transparent post-incident reviews to keep teams honest and ensure that everyone is conducting post-incident reviews, documenting their findings and taking action on their learnings. Take action items for building or optimizing parts of the SDLC or incident lifecycle to bolster reliability of the service.
• Develop automation for mission critical applications using scripts, programs
• Provide customer impact analysis and troubleshoot complex issues using domain knowledge of AT&T Sales & Ordering flows, applications, and downstream interfaces
• Support APIs in K8s environment
• Contribute to design and implementation of new system layers utilizing principles of high-complexity compute environments.
• Provide on-call support for Production customer facing issues
• Work with developers, environment teams to identify necessary resources and remove constraints to increase application availability.
• 16 x 7 Second level trouble shooting of incidents for mission critical high-performance applications
Shift timing (if any): Rotational shifts (16*7)
Location: Hyderabad & Chennai & Bangalore
Primary / Mandatory skills:
• Overall Experience: -7+ experience performing Production Support for Mission Critical, high-performance applications • 4+ years of experience using Docker, Kubernetes and Cloud environments preferably Azure • Strong experience in Unix, Networking and troubleshooting knowledge, Docker, Kubernetes and Cloud environments • Experience in Java, Python, Shell Scripts
• 4+ years of experience with J2EE applications and an application server like Tomcat, WebSphere or JBoss
• Experience with caching frameworks like Redis • Knowledge of Java, ReactJS, Spring & Spring Boot framework, microservices & RESTful API architecture
• Excellent analytical skills and willingness to quickly learn in ever changing landscape of digital systems
• Solid understanding and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
• Experience with visualization tools like Kibana and Grafana (EFK stack experience preferred) • Experience with Site Reliability Engineering preferred • Experience with web-based applications, http, https, SSL/TLS
• Excellent written and verbal English communication skills to work in a Global team
Secondary / Desired skills:
• Experience in Relational & NoSQL databases like Oracle & Cassandra.
• Understanding of security principles
• Knowledge on event based technologies like Kafka
• Agile, Lean Agile and/or Scaled Agile methodologies • Familiarity with version control systems (Git, Bitbucket) and modern version control for use in continuous deployments
• Experience working in a large scale technically diverse organization • Knowledge about automated CI and CD pipelines using technologies such as Azure DevOps Server, Jenkins, Maven, Ansible, Chef, SonarQube, Puppet, etc
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc. Education Qualification: Bachelor’s/ Master’s degree in computer science or related field Certifications (if any specific): Any Certification related to Primary / Mandatory Skills • Kubernetes Certified Engineer or equivalent certification • Azure / AWS certification
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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