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Limited Term Customer Services Specialist (Construction)

Kalamazoo, Michigan

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connect

We need you to build the future of our network.

Installation Technician

Cable box

Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

Dump truck

From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

A piece of cable

Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Automotive Equipment Technician

Truck

Use your mechanical, automotive and heavy vehicle expertise to maintain a fleet of vehicles and equipment – ensuring that when our Technicians hit the road, they're ready to go the extra mile.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Automotive Equipment Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

Watch Video

Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

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You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
Male technician smiling

You're
Ready To

  • Act with integrity and dependability
  • Demonstrate critical-thinking skills
  • Always put the customer first
  • Maintain a customer-centric mindset
Male technician turned and smiling

You'll Bring

  • Your interest and readiness to learn new technology
  • The ability to work a flexible schedule - including evenings and weekends
  • The capability to lift and move up to 80 lbs
  • A willingness to work in a confined space or aloft up to 28 feet
Female technician with head turned and smiling

You Are

Male technician smiling

You're Ready To

Male technician turned and smiling

You'll Bring

Job Overview

Job Description:

Job Description - External

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

A job with AT&T as a Customer Services Specialist can provide you with exactly that!

Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company provided vehicle and tools and benefits that include medical, dental, paid vacation, and more!

Our Customer Services Specialist earn between $10.10 - $27.44 per hour. With our amazing wage opportunities, our average starting earnings begin at $57,070 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

 Our Customer Services Specialists connect, rearrange, maintain and repair AT&T services for our customers.

What you'll do as an AT&T Customer Services Specialist:
• Connect, repair and rearrange cable conductors
• Review and analyze prints, diagrams or schematic drawings
• Splice and waterproof coverings
• Repair and maintain outside plant facilities
• May climb ladders and poles
• Work outdoors in all kinds of weather

Qualifications - External

Our Customer Services Specialists must have the following:
• Valid state driver’s license
• Non-negligent driving record
• Meet 300lbs weight limit due to safety restrictions
• Ability to perceive differences in wire and cable colors
• Ability to lift and move up to 100lbs


• Qualify on pre-employment screening: 

Technical/Mechanical Test III (TMT III)

Test study guides can be found here

#connectourcustomers

Weekly Hours:

40

Time Type:

Temporary (Fixed Term)

Location:

Kalamazoo, Michigan

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-32368 Date posted 08/20/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

Applying?
Here’s what to expect.

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete a job skill assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Interview – check your email for updates

Five

Conditional job offer

Six

Complete the background check

Seven

Congratulations and welcome to AT&T!

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