Job Description:

Join our dynamic Service Delivery team that spans across Slovakia and India. As a Managed Solution Implementation Manager (MSIM), you will play a pivotal role in facilitating and supporting the implementation of customer-designed solutions within our Managed Network Services.

Key Responsibilities:

• Client Onboarding: Lead the implementation of new external clients into AT&T Managed Network Services. Establish initial contact with clients post-sale, create project schedules that meet contractual and customer requirements, and compile necessary AT&T resources to support the project.
• Project Management: Oversee the overall implementation of customer designs, including partnering services. Negotiate implementation schedules with both internal and external resources and suppliers.
• Customer Lifecycle Management: Maintain responsibility for the customer from implementation through to contract termination. Assist the sales team with critical aspects of implementation during the pre-sales phase.
• Provisioning and Billing: Implement WAN for managed clients, ensuring compliance with contract specifications. Handle provisioning tasks and support transition, transformation, and WITO processes.
• Lifecycle Support: Provide Day 1 and Day 2 support, including managing physical and logical changes, and disconnects. Serve as an escalation point for critical milestones during and post-implementation.
• Database Management: Utilize and update management databases throughout the provisioning process.
• Problem Resolution: Identify and address key aspects of problems early, determining the best resolutions.
• Legal Compliance: Oversee legal elements and ensure compliance with service delivery and customer processes.
• Customer Interaction: Respond to custom requirements (CSOP) and extend responsibilities as required by the customer.
• Deployment Challenges: Lead and resolve deployment challenges effectively.

Skills and Competencies:

• A minimum of 2 years of experience in IT is preferred.
• Knowledge of communication and networking technologies.
• Familiarity with Project Management best practices is advantageous
• Strong phone interaction skills for customer and peer communication during implementation and problem resolution.
• Prior experience interfacing directly with customers, project managers, internal organizations, and U.S. based local exchange companies is desired.
• Proficient in English with excellent verbal and written communication skills.
• PC literate with experience in software packages such as MS Excel, Outlook, Word, and Access.

Personal Attributes:

• Flexible and adaptable to changing customer requirements.
• Analytical mindset with strong problem-solving abilities.
• Stress-resistant and able to work effectively under pressure.
• Team player with a collaborative approach.

Location: Bratislava or Kosice; This is an office worker position where our preference is for you to be present with your team in the office.

Working Hours:

• Primary US working hours, typically 2:00 PM - 10:30 PM CET, depending on account assignment.
• Flexibility is required based on customer needs, including potential overtime and 24/7 support when necessary.

Salary starting from 2,275 EUR gross monthly.

The actual offered salary may be considerably higher based on your skills, knowledge, and experience.

Join us and be part of a team that thrives on delivering exceptional service and innovative solutions to our clients. Apply today and help shape the future of Managed Network Services at AT&T!

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.