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Call Center

Lead CS Vendor Mgmt

Makati City, Philippines

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Job Description:

Job Description - Internal


Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
Relationship Management: Manage and build positive relationships with key/strategic suppliers using relationship management techniques to deliver mutual value.
Performance and Compliance: Establish and enforce systems and procedures to monitor supplier performance, ensure compliance with organizational standards and quality commitments, and achieve mutually agreed goals and targets.
Continuous Improvement: Drive continuous improvement initiatives on the supplier side to enhance efficiency and service quality.
Issue Resolution: Report on and collaborate in resolving any performance issues with suppliers.
Relationship Management Plans: Develop and implement relationship management plans and monitoring measures for suppliers.


Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No

Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Weekly Hours:

40

Time Type:

Regular

Location:

Makati, National Capital Region, Philippines

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-53901 Date posted 01/30/2025
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Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

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Our hiring process

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