This is your opportunity to be the voice of AT&T – a global leader in communications and technology!
As a Bilingual Sales & Customer Service, you’ll be part of a team of professionals dedicated to keeping our customers connected. You must achieve sales goals by providing customer service and then cross-selling assigned products such as satellite TV, mobility & Broadband Internet, while providing solutions and services customized to business needs.
What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
What you’ll bring:
Advanced English Fluency to engage with U.S. customers
Experience using a personal computer and Microsoft Office products is a must
1 year of sales experience. (Excellent communications skills).
Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)
Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN $20,775 (before taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,583 every 14 days Monthly Restaurant vouchers MXN $1,267 every 14 days
Once you’re a part of the team, you’ll gain some amazing perks and benefits including:
Life Insurance
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Payment & Expectations
Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm Monday to Friday, including Daylight Saving Time & Holidays.
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Naucalpan De Juarez, Estado de Mexico, Mexico
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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