Premier Service Consultant- Hybrid
Ocean Springs, Mississippi
Customer Service
As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
Skills profile
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
You are
- Calm under pressure
- Have a solution-oriented mindset
- Tech savvy and open to learning about new tech
- A clear and effective communicator
- Able to maintain a positive mindset
You’re ready to
- Attend 6-8 weeks worth of training
- Be flexible with schedule based on business demand
- Up-sell AT&T products and services with enthusiasm and persuasion
- Always put customers first
You’ll bring
- A willingness to develop your customer service/sales skills
- Familiarity with Windows computers
Job Description:
JobTitle : Premier Service Consultant- Hybrid JOBKEYJOBCODE : 16200046 Wage Scale/Schedule/ Class/Level : X2 Time on Assignment (TOA) : Residency : Time in Title (TNT) : Job Family : CS Union Affiliation : Mobility Black District 3 Region : MBLT GENERAL DUTIES : VIEW FULL JOB BRIEF : https://www.e-access.att.com/nmicrpt/birt/frameset?__report=NMIC_Job_Brief_By_Requisition.rptdesign&__format=pdf&Param0=R-45305 Test Name : TestApplicability : VIEW TESTING TIPS : http://ebiz.sbc.com/hronestop/index.cfm?fuseaction=Display&type=SelfDev17_TestPrepTIPs Skill Code : Skill Name : SkillApplicability : ADDITIONAL JOB INFORMATION : PERFORMANCE/ATTENDANCE :Weekly Hours:
40Time Type:
RegularLocation:
Ocean Springs, MississippiWith our amazing wage opportunities, our average starting earnings per week begin at
$0It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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Generate the sales that will help us build a more connected world
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Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
Financial Well-being
Let’s start with the big one: Your work gets rewarded with competitive compensation.
Health & Wellness
You and your family get access to excellent medical, dental and vision insurance options.
Paid Time Off
Chill out with PTO that you can spend any way you want.
Work-Life Balance
Working here comes with the work-life balance you deserve.
Family Planning & Care
Working here comes with the work-life balance you deserve.
AT&T Perks
Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
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