Lead Strategic Accounts III (Government)
Reynoldsburg, Ohio
Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
AT&T has an opening for a Lead Strategic Account Manager III for State of Ohio State, Local, and Education customers.
Job Duties/Responsibilities:
- Individual contributor that owns strategy and builds account relationship across multiple levels and lines of business in a customer organization and develops strategic initiatives to grow and retain revenue stream of assigned customer list
- Able to effectively influence customers and diffuse potential problems/concerns, works with internal partners and the broader account team to align customer priorities and deliverables while ensuring customer satisfaction
- Responsible for meeting revenue and customer satisfaction objectives, and product/service/solution objectives in a defined area
- Demonstrates the broad knowledge of business, industry and product lines that is necessary to propose solutions that solve unique and highly complex business needs
- Leads when presenting products/services to existing or prospective customers and can hold technical conversations and align customer needs to internal solutions.
- Directs internal teams to identify and resolve customer issues and to design and propose solutions
- Managers customers in Salesforce and creates Support Requests in Salesforce/ROME for pricing, design, and contracts
- Builds and develops account plans and sales forecasts (SLIC/RMT) and manages accounts receivable objectives
- Leads customer engagement activities including customer governance meetings, executive positioning, and AT&T sponsored events
- Engages client lifecycle support with appropriate team resources including portal adoption, billing discrepancies, expedites, escalations, contract management, project implementation
- Works escalations as needed to ensure customers needs are being met
- Position with top level customer contacts to drive relationship and sales opportunities
Required Qualifications:
- Proven experience in sales, preferably within the telecommunications or technology industry.
- Strong understanding technology, applications, and solutions.
- Excellent presentation and communication skills with the ability to engage and educate diverse audiences.
- Demonstrated ability to collaborate effectively with cross-functional teams.
- Proficient in prospecting and lead generation techniques.
- Knowledge onboarding processes is a plus.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Education and Experience:
- Bachelor’s degree in business, Marketing, Communications, or a related field.
- Minimum of 8-10 years of experience in a sales or sales support role. Strongly Prefer experience in Public Sector and First Net
Work Environment:
- This role may require travel to customer sites and sales events.
- Flexibility to work in various settings, including office, remote, and field environments.
- Hours may vary based on customer needs and public safety responsibilities to assist during emergencies
Desired Qualifications:
- Sales and customer engagement
- Public speaking and presentation
- Prospecting and lead generation
- Cross-functional collaboration
- Process and compliance management
Our Lead Strategic Account Manager III's earn a base salary between $94,100.00 - $141,100 + commission with a total target compensation of $164,100 -$211,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Reynoldsburg, OhioSalary Range:
$94,100.00 - $141,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-51312 Date posted 01/10/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
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