Position Overview: The Manager - Sales MSS Primary Sales role is a critical leadership position requiring a minimum of 5 days per week in the office, located exclusively in Richardson, TX. Relocation assistance is not provided. Candidates must be authorized to work in the United States on a full-time basis without employer sponsorship, both currently and in the future. AT&T will not sponsor applicants for this role.
Overall Purpose: The primary responsibility of this role is to lead, direct, and optimize a team of telesales representatives within a consumer call center. The objective is to drive revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Key Roles and Responsibilities:
Leadership and Customer Experience:
Lead a consumer telesales team to exceed customer experience objectives.
Manage and motivate team members to achieve sales targets and provide exceptional customer service.
Data Analysis and Strategy Development:
Analyze data to identify trends and opportunities.
Develop and implement strategies to drive revenue generation and continuous improvement.
Operational Management and Efficiency:
Oversee daily operations of the call center and vendor activities.
Ensure the achievement of revenue goals and cost reduction measures.
Strategic Policy and Innovation:
Implement strategic policies to enhance technology, corporate compliance, training, and workforce planning.
Develop innovative initiatives to improve processes and performance.
Collaboration and Alignment:
Collaborate with various business units to ensure strategic alignment.
Manage change effectively and maintain strong relationships with domestic and international vendors.
Job Contribution: The Manager - Sales MSS Primary Sales oversees entry to mid-level sales employees, assigns tasks, implements sales plans, and ensures adherence to company policies. The role involves managing smaller, less complex sales territories with moderate oversight and influencing hiring, firing, disciplinary actions, and promotional decisions for subordinates.
Education/Experience Requirements:
Bachelor’s degree (BS/BA) is desired.
A minimum of 5 years of related sales experience is required.
Compensation and Benefits: Our Manager - Sales MSS Primary Sales earn between $55,900 - $83,900 USD annually, plus an additional $19,000 in commissions if all sales goals are met. The starting salary within this range may vary based on geography, experience, expertise, and education/training.
Benefits include:
Medical, Dental, and Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond state and local requirements (may be unprotected)
Adoption Reimbursement
Disability Benefits (short-term and long-term)
Life and Accidental Death Insurance
Supplemental benefit programs (critical illness, accident hospital indemnity, group legal)
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone services.
Join our team at AT&T and take advantage of the numerous benefits and opportunities for growth.
Apply today to lead our telesales team to new heights!
Weekly Hours:
40
Time Type:
Regular
Location:
Richardson, Texas
Salary Range:
$61,700.00 - $92,500.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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