Skip to main content
Call Center

Account Representative

Southfield, Michigan

Apply now

Job Description:

Utilize proven customer service and collection techniques to build customer relationships, enhance the customer’s experience, retain customers, and exceed customer care commitments while caring for customer financial obligations. Provide world-class service by delivering an effortless customer experience - Interact proficiently with a variety of online systems to problem solve, identify root cause issues of billing and collections, and present an all-inclusive solution that meets the customer’s needs - Opportunity to consistently meet or exceed service and performance objectives in a fast-paced contact center environment AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws .

Our Account Representative earn between $333.00 - $1384.00 Weekly. With our amazing wage opportunities, our average starting earnings begin at $17,316 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: · Medical/Dental/Vision coverage · 401(k) plan · Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired). · Sick leave (may vary by state and based on bargaining group to which you are hired). · Adoption Reimbursement · Disability Benefits (short term) · Life and Accidental Death Insurance · Supplemental benefit programs: critical illness, accident hospital indemnity/group legal · Employee Assistance Programs (EAP) · Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Weekly Hours:

40

Time Type:

Regular

Location:

Southfield, Michigan

With our amazing wage opportunities, our average starting earnings per week begin at

$0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-47002 Date posted 01/03/2025
Apply now

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

  • Paid Time Off
  • Tuition Assistance
  • Insurance Options
  • Discounts
  • Training & Development

Learn more about benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Connect today

Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.

Welcome to the Talent Network

We’ve always got a ton of awesome things going on – like the latest job openings, events and offerings. But how can you stay on top of it all? That’s easy. Just connect to our Talent Network.

An * indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Customer Service, Southfield, Michigan, United StatesRemove
  • Call Center, Southfield, Michigan, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new tab). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new tab) and consent to receive email communication from AT&T for our U.S. Talent Network

Don't Miss Out

Join our Talent Network to be the first to know about new job openings, special announcements and behind-the-scenes information.

Skip, I’d rather go straight to the application

AT&T Info and Alerts. Max 12 messages/month Privacy Policy (opens in new window). You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from AT&T for our U.S. Talent Network.