Technology Risk Issues Management Lead
Atlanta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
As AT&T Technology Risk Issues Management Lead, you will be responsible for managing how AT&T Technology Services responds to control deficiencies and excessive residual risk. Increasing levels of regulatory requirements demand additional risk management rigor, and we must implement highly resilient, reliable, and effective solutions that meet and in some cases exceed performance standards found in other information rich industries. You will support Technology Risk initiatives across the business and advocate for best practices, while incorporating an independent oversight lens. You will utilize risk-based management to integrate information and technology risk processes into the way AT&T operates.
Reporting to the Associate Director of Technology Risk as an Individual Contributor, you will be responsible for supporting the design, build, implementation, and operation of a leading issues management program. You will help ensure that AT&T has the right methodologies, processes, technology, and reporting capabilities to enable effective management of technology issues and provide senior leadership with visibility into residual risk exposure and issue remediation performance.
Responsibilities
Support the design, build, implementation, and ongoing management of the technology issues management program, including the:
Methodologies (e.g., ratings, valid responses, validation)
Processes
Engagement model
System(s) of record
Reporting capabilities
Develop and manage Technology Risk issues management key performance indicators
Publish recurring reporting to inform executive leadership of residual risk exposure as well as issue remediation performance
Support issues scenario analysis through modeling
Support Tech Risk teams responsible for risk monitoring, periodic controls testing, evidence collection, remediation and audit readiness efforts
Develop strong relationships and interact with Senior Leadership, Business Unit Heads, Global Functions, Internal Audit, External Regulators, Legal and Compliance, Privacy and IT teams to coordinate activities
Develop and deliver executive-level IT risk presentations to describe residual risk exposures and remediation actions required
Represent AT&T’s interests to appropriate industry and standards forums and advise the Associate Director of Technology Risk concerning relevant topics and trends
Qualifications
5+ years of work experience in issue remediation, issues program management, and issues reporting at a global company
5+ years of work experience in multiple industry risk, control and governance disciplines (e.g. Risk Management, Audit, Information Security, Regulatory Compliance)
Experience designing, implementing, and sustaining issues management programs, including:
ServiceNow GRC solutions issues management design, configuration, and administration
Issue data architecture, model, and management
Issue methodologies (e.g., rating, responses, remediation planning, validation)
Issues governance
Issues management process and procedures, including engagement model
Issue training and awareness
Issue validation / control testing
Issue insight generation, including data analysis & visualization, KPIs and monitoring, and scenario modeling
Issue reporting
Experience with the following technologies strongly preferred:
ServiceNow GRC capabilities (e.g., Integrated Risk Management)
Microsoft Power BI for risk data analysis, visualizations, and dashboarding
Strongly-rated skills in:
Project management
Problem solving and program execution.
Client relationship management experience, communication, and influencing.
Knowledge of information and technology risk management policies, methods, standards, frameworks, tools, and processes (e.g. COBIT, NIST, ITIL) as well as knowledge of compliance, legal, internal / external audit & regulatory requirements (e.g., SOX, PCI)
Adept at creating structure from ambiguity to deliver repeatable and sustainable results.
Effective at navigating large corporations and governance structures.
Ability to prioritize and drive difficult decisions among business partners.
Ability to attract, develop, and retain high performing teams.
BS or advanced degree preferred.
Supervisory:
No.
Our Lead Cybersecurity, Issues Management Lead - Technology Risk earns between $143,800.00-$215,800.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
Weekly Hours:
40Time Type:
RegularLocation:
USA:TX:Dallas / Four AT&T Plaza (311 S Akard St) - Adm:311 S Akard StSalary Range:
$128,400.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Job ID R-59020-2 Date posted 03/11/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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