This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
As a Lead Network Technology Support, you are considered an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements.
Key Roles and Responsibilities:
• Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support
• Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management
• Technical skills in security analysis, troubleshooting, and remediation
• Technical skills that cross multiple functions including networking, servers, applications, and tools
• Interface directly with external clients, 3rd party vendors, and internal/external technical teams
• Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades
• Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements
• Performs software installations and upgrades to operating systems and layered software packages
• Strong vendor relationships with but not limited to Cisco, Ericsson, Amdocs, HP, and Oracle
• Develop and maintains Linux-based virtual network functions (vNF) from the hardware-level through application-layer, including call-flow
Required Qualifications:
• 5+ years’ experience OS Support: Linux – Red Hat, SUSE Linux, and Ubuntu
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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February 26, 2025
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