POSITION: Professional-Application/Product Support
JOB LOCATION: 208 S. Akard St. Dallas, TX 75202 [and various work locations throughout the U.S.; may work from home]
DUTIES: Perform application monitoring and response, application problem management/resolution, application change management and implementation. Work as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and application towers for the business processes they represent. Manage, ownership and/or leadership of Critical Business Services (CBS). Utilize tools to analyze E2E Business Transaction Flows across Application Eco-Systems with Business Partners. Assist with Business flow Monitoring and Response, Issue Life Cycle Management/Resolution, and Root cause analysis and resolution. Partner with COE and Business on Business Case justification, Service Assurance Management, Status and Metrics. Serve as 24X7 support in the event of an outage and must be knowledgeable about the specific applications they support. Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise. Interface closely with 3rd party vendors as needed. Manage application availability issues. Solve non-routine problems by independently applying judgment to established analysis and standard approaches for CBS business issues and transaction flow thru issues. Continuous integration, configuration management, business requirement assessment, release management, change management process understanding, understand requirements, deployment, monitoring/triage and supporting production applications. Drive outage calls within the Tier1, Tier2 support area, Trouble ticket management, root cause analysis, action item assignment, leadership and client communication. Utilize MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS OneNote, MS Teams, MS Outlook, and MS OneDrive). Use project management tools, including JIRA Agile, Waterfall, and MS Project. Use collaboration tools, including Confluence. Utilize programming languages including JavaScript, C++, C, HTML, and XML Python. Use database servers (SQL Server, My SQL).
MINIMUM REQUIREMENTS: Requires a Bachelor’s degree, or foreign equivalent degree in Information Systems, Electrical Engineering, or Information Technology in Managment and four (4) years of experience in the job offered or four (4) years of experience in a related occupation utilizing MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS OneNote, MS Teams, MS Outlook, and MS OneDrive); using project management tools, including JIRA Agile, Waterfall, and MS Project; using collaboration tools, including Confluence; utilizing programming languages including JavaScript, C++, C, HTML, and XML Python; and using database servers (SQL Server, My SQL).
Our Professional-Application/Product Support role earn between $127,866 - $178,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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