Build loyalty through authentic connections

Representante de Servicio al Cliente y Cobranza Bilingüe

Guadalajara, Mexico

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Credits & Collections

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Skills profile

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Job Description:

Important: please consider that this position is available to start 2nd semester of 2025.

What you’ll do:

Have effective communication and negotiation skills, being able to overcome objections and find solutions.
Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
Effective win - win negotiation on overdue account payments
General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
Listen, respond, and resolve consistently on every call throughout your shift.
Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

What you’ll bring:

Advanced Conversational English to converse seamlessly with U.S. customers.
Personal Computer experience with Microsoft Windows and Office.
Previous experience in customer care, billing, collections, or similar roles is highly desired.
Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
Ability to work in the office 100% of the time

Changing the speed of business comes with many rewards –starting with your paycheck:

Monthly Base Salary: MXN$18,225 (before Taxes)
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days

Once you’re a part of the team, you’ll gain some amazing perks and benefits including:

Life Insurance
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Payment & Expectations
Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Is it a remote job? This is not a remote.

This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

Weekly Hours:

Time Type:

Regular

Location:

Guadalajara, Jalisco, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-62842 Date posted 04/04/2025

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Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

Paid Time Off

Chill out with PTO that you can spend any way you want.

Work-Life Balance

Working here comes with the work-life balance you deserve.

Family Planning & Care

Working here comes with the work-life balance you deserve.

AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Frequently asked questions

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week
Once you’ve been selected, it takes an average of three weeks to be onboarded.
If hired, you'll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.
This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.
Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.
This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.
Absolutely – with benefits too.