SDM team lead has responsibility of managing team of SDM who work in retail accounts which include front-facing the customer and managing shifts for the team etc.
The Service Delivery Manager (SDM) has the responsibility for managing life cycle order requests for services defined as a MACD (pre-defined scope and price) as well as all transport circuit and standard (COE) product procurement support on projects. They are independently responsible for negotiating shared expectations among customers, sales, and the supporting Work Centers, and communicating expectations to all organizations providing service to the client. They may partner with business operations and billing environments to ensure that the requested network services are correctly implemented, with all decisions ultimately at the discretion of the SDM. This position requires the management of complex life cycle delivery with a focus on high speed and emerging services; full accountability of all escalation and expedite situations for the services they are implementing; ownership and management of the customer experience; order status and tracking; relationship management; Center of Excellence (COE) partnership management; identify process issues and coordinate appropriately to resolution. Service installations can often require after-hours coordinated activity and/or unplanned after-hours accessibility either involving customer-specific change controls, time-zone variances, and expedited activity.
Required Skills, etc: Bachelor degree In Engineering/Science with 8 + years of experience in project management. - Knowledge of communication technologies and networking technologies e.g. - Knowledge of the Project Management best practices. - Previous Project Management experience
Additional Preferred Qualifications: PMP certification , ITIL Ability to work to tight deadlines while maintaining output quality - Ability to work under pressure and lead teams worldwide, Cultural Awareness - Ability to interact on the phone with customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with customers, project managers, internal organizations and US based local exchange companies is desired. - Flexible, Analytical mind, Problem solver, Stress resistant, Team player
Weekly Hours:
40
Time Type:
Regular
Location:
Chennai, Tamil Nadu, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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